General Return Policy

If the product you received does not meet your expectations or you’ve simply changed your mind, we offer:

  • Refunds to your original payment method for unopened products.
  • Store credit for opened products, valid within 14 days of the delivery date.

Please note that return shipping costs are not covered by us unless the return is due to damage or quality-related issues.

To process a return, the original packaging (including extras such as prints, stickers, or business cards) must be included. If items are missing, their value may be deducted from your refund, or the return may be refused.

In-Store Return Policy

Returning or exchanging products purchased in-store is easy! Simply visit our store and speak to the cashier to initiate your return.

  • Unopened products: Refunds to your original payment method are available within 14 days of purchase.
  • Opened products: Exchanges are available within 14 days of purchase.

Please note:

  • In-store purchases can only be returned or exchanged in-store.
  • Clearance items are not eligible for returns or exchanges but are still covered by our general warranty and replacement policy.
  • All returns and exchanges must include the original packaging and any extras (prints, stickers, business cards). Missing items may result in a deduction from the refund or refusal of the return.

Apparel Return Policy

For apparel, we accept returns or exchanges within 14 days of receiving the product:

  • Size Exchanges: If the requested size is unavailable, we will offer a refund.
  • Return shipping costs are not covered by us unless the issue involves damage or quality defects.

Please ensure the item is returned in its original packaging and is free of stains, pet hair, or other signs of wear. Damaged or unclean items may result in a deduction from the refund or refusal of the return.

For apparel purchased in-store, please refer to our In-Store Return Policy.

Damaged Products or Quality Issues

If you encounter any issues with your order, please contact us at service@originhigh.com, and we’ll do our best to resolve the problem. If we cannot provide a satisfactory solution, a refund may be offered.